Refund policy

Ezio Giuliani Online Store Return Policy

please review our updated return policy below:

Return Period:

Returns are accepted within 30 days after delivery.

Free Return Shipping:

Enjoy complimentary return shipping on all eligible items.

No Restocking Fee:

We do not impose any restocking fees for returns.

No Final Sale Items:

Every item is eligible for return; there are no final sale items.

Initiating a Return:

To initiate a return, please contact our customer service team at support@eziogiuliani.com to request a Return Authorization (RA) number.

Clearly mark the RA number on the outside of the package.

Returns without an RA number may not be accepted.

Returns missing any of the original items will not be accepted.

Refunds:

Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned item.

Shipping fees are non-refundable unless the return is due to an error on our part.

Refunds may take additional processing time depending on the payment method and financial institution.

Exchanges:

Currently, we do not offer exchanges. Should you wish to exchange an item, please initiate a return and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 2-3 days of receipt for assistance.

International Returns:

International returns may be subject to additional shipping and handling fees. Please contact our customer service team for assistance with international returns.

Policy Updates:

Ezio Giuliani reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Rest assured that Ezio Giuliani is committed to providing exceptional customer service. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team for assistance.

Thank you for choosing Ezio Giuliani. We appreciate your business!

Sincerely, The Ezio Giuliani Customer Service Team.